Support
How can we help?
Questions about a band, an order or your account? The answer might be just below. If not, write to us and we'll reply by email.
Is someone in danger?
Call 999 now. If you've found someone wearing a TapFound band, tap it with your phone or scan its QR code. That reaches their family far faster than writing to us.
Quick help
Setting up a band
Tap the band with your phone or scan its QR code, then type the code from the pack.
See how it works
Lost or damaged band
Switch it off in your dashboard straight away, so it shows nothing if someone taps it. Then write to us below.
Open your dashboard
Common questions
How the bands work, what a finder sees and what happens to your data.
Read the FAQ
Your data
What we keep, why, and for how long. You decide what each band shows.
Read our privacy policy
Write to us
Tell us what's going on and we'll reply by email as soon as we can.
Please don't put medical details in your message. Keep them in your profile, where they're protected.
Prefer email? support@tapfound.app